mainlotre Casino & SportsbookData Protection Policy
This page describes what we collect when you use mainlotre and how we keep that data protected. When you register an account, deposit funds, or interact with our live-dealer tables, sportsbook, or slot games, we gather information necessary to operate your account, process payments, and comply with legal obligations. We protect your personal data using industry-standard encryption and access controls.
We take data protection seriously. Your identity documents, payment details, and account activity remain confidential. We do not sell your information to third parties. We share data only where necessary to process your deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, e-wallet, or as required by law. This policy explains our practices in detail.
If you have questions about how we handle your data, contact our support team through in-platform chat or email. We respond to data access and deletion requests within 30 days where legally permitted.
What Data We Collect on mainlotre
We collect information in several categories when you use mainlotre. Account registration requires your email, password, full name, date of birth, and country of residence. Before your first withdrawal, we request government-issued ID and proof of address for identity verification. We store these documents securely and use them for all future withdrawals.
Payment data includes your chosen deposit method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet transfers. We do not store full payment instrument numbers; we use tokenised references handled by certified payment processors. Your account activity includes games played, bets placed, deposits made, and withdrawals requested. We log your IP address and browser details for security purposes.
We collect this data to:
- Create and manage your mainlotre account
- Process deposits and withdrawals through your chosen payment method
- Verify your identity and comply with legal verification requirements
- Settle game outcomes and confirm transactions
- Respond to support requests and resolve disputes
- Detect fraudulent activity and enforce our terms
How We Use Your Data
Your data remains within mainlotre's operational systems. We use your email to send account notifications, settlement confirmations, and payment status updates. Our support team accesses your account details only to respond to your inquiries or investigate disputes. Your identity documents are accessed solely to verify withdrawal requests against your stored KYC file.
We do not use your personal data for marketing purposes without your consent. We do not sell or trade your information. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang and request to unsubscribe from optional notifications, we honour that request immediately.
We at mainlotre keep your data protected through encryption, access controls, and strict retention policies—we do not share information with third parties except where payment processing or law requires it.
Third-Party Data Processors
We work with external partners to operate mainlotre. Payment processors handling mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions receive limited payment data necessary to complete your deposit or withdrawal. These processors are contractually bound to protect your information and use it only for payment settlement.
Our servers and databases may be hosted outside your jurisdiction. Data transfers meet industry-standard security requirements and comply with applicable data protection regulations. We do not use cookies beyond technical session management; we do not track your browsing behaviour across other websites.
Data handling essentials
- We collect email, name, date of birth, identity documents, and payment details to operate your account
- We protect data using encryption and strict access controls; only mainlotre staff and authorised payment processors see sensitive information
- We do not sell, trade, or share your data with marketers
- We retain data only as long as necessary to serve your account and comply with legal obligations
- You may request access to or deletion of your stored data at any time
Your Rights Regarding Your Data
You have the right to request access to all personal data we hold about you. You may request correction of inaccurate information or request deletion of your data, subject to legal and operational constraints. If we hold data necessary to settle outstanding transactions or comply with fraud-prevention obligations, we may retain it even if you request deletion. For example, if you withdraw funds during Idul Fitri or Idul Adha holidays when settlement timelines extend, we retain transaction data until settlement completes.
To exercise these rights, contact our support team via in-platform chat or email. We respond to verified requests within 30 days. We do not charge fees for data access or correction requests.
Data Retention and Deletion
We retain account data while your mainlotre account remains active. If you close your account, we retain transaction records for seven years to comply with anti-money-laundering regulations and legal audit requirements. After seven years, we delete personal data unless we are legally obligated to retain it further. Identity documents are securely destroyed once their retention period expires.
Security and Encryption
We encrypt data in transit using HTTPS and at rest using industry-standard encryption. Our systems are protected by firewalls, intrusion detection, and access controls limiting employee visibility to data. We conduct regular security audits and maintain incident response procedures. If we identify a data breach, we notify affected users within the legally required timeframe and cooperate with relevant authorities.
International Data Transfers
Our servers and databases may be located outside Southeast Asia. We ensure that data transfers comply with international data protection standards. Data transferred internationally receives the same level of protection as data stored locally within mainlotre's secured infrastructure.
Changes to This Policy
We may update this policy as our practices evolve or as legal requirements change. We notify you of material changes via email and in-platform notice. Your continued use of mainlotre following policy updates constitutes acceptance of the new terms.
Contact and Data Subject Requests
If you have questions about how we handle your data, wish to request access or deletion, or have privacy concerns, contact our support team. We operate during standard business hours in Indonesian and English. For urgent data protection inquiries, email our support address and reference "Data Request" in the subject line. We aim to respond to all requests within 30 days and prioritise data-related inquiries above routine support matters.